Thank you Amber for the great service on my jeep wrangler for keeping me fully updated on issues and needed repairs so very professional very easy to understand down to earth awesome service .
Thank you so much ! made the process so much easier when dealing with someone as personable knowledgeable and understanding.
Annie
We have a 2023 Dodge Durango that had a headlight that was causing all kinds of trouble with the electrical system in the car. We brought it to one dealership that truly screwed the car even more. After several tries to fix the car we got discouraged and brought the car to Winter Haven Dodge. After 5 minutes talking with the service manager, we found out what exactly what was causing these problems, more so than what we had experienced at the previous dealership. Winter Haven dodge was upfront with us on every step. Our experience with them was A+ and would not hesitate to bring the car back for service. Thank you to the service manager and the service advisor for their complete assistance.
Amber Harrison has by far the best customer service out there!! She does everything she can to make sure her customers have the best experience! Definitely recommend her!!
I had a great experience leasing my 2026 Jeep Wrangler. The experience was five stars, from the time I reached out via text, until showing up and spending 30 minutes signing and driving away. James Henderson valued my time, communicated thoroughly and was pleasant throughout. I highly recommend him and his sales team at DCJRF of Winter Haven.
Very personable!!! The service advisor was fantastic, she could maybe use some more advisors to help with volume but she was doing a great job!!! They had me in and out quickly, couldn’t fix my concerns but my oil change was done and my jeep was left clean and oil change indicator was reset!
Excellent service! The salesman that help me out was David, he made everything so efficient and answered all my questions. I first bought a used 2024 Volkswagen and there were some problems with it so I had it taken to service to be fixed, I was provided a Nissan Altima as a rental and I instantly fell in love so I came back to the dealership to talk to David about trading my car for the Nissan. He worked his magic and I was able to drive off in the Nissan Altima. I recommend coming here to buy a car, this was my first time buying and it was an overall great experience thanks to David and his coworkers!
This dealership went through Hell dealing with my Warranty company but stayed the course until all was said and done. Special thanks to Amber and Dave who ensured my vehicle was repaired properly.
Fantastic customer service, super friendly staff. We got an amazing deal on our Nissan, beautifully detailed before pick-up, clear, concise communication was greatly appreciated. Would highly recommend this location.
I was very impressed with the friendly and professional experience of the advisor and the technician at Winter Haven Dodge. The service was outstanding and I have absolutely no complaints about anything. Thank you
Best place in Florida! James is the best salesman there. Store was very clean lots of cars to choose from. If you don’t buy from Winter Haven Jeep Dealership you paid to much!
We had an amazing experience with this dealership! I explained to them that I didn't want to go back and forth with pricing and then get hit with a bunch of fees at the end. The transaction was done super quick and the price was amazing. No hidden costs at the end and no shady sales tactics. I'm a businessman and didn't have time to sit at the dealership all day so we basically wrapped everything up over the phone and via email. Thank you Luis for the amazing experience. He was fast, friendly and honest! We will definitely come back to this dealership and highly recommend it!!
My experience with Winter Haven Dodge was great and easy. Salesman Luis was helpful every step of the process. I recommend anyone that is looking for professional service at a great dealership, stop by winter haven dodge
I had an oil change and needed a tired fixed. They finished in less than an hour. The people at the counters are so friendly and listen to you when you have questions. I live in Lakeland, but at their dealership the counter people act like they don't want you there. So, I go to the best dealership, Winter Haven!
They were professional. They gave us update every 30min. We went to lakeland with a problem 3 times and they were not able to take care of it. And in 1 day they were able to figure the problem out!!! Recommend 100%!!!
I had the absolute best experience. Victor and Kyle were amazing and bent over backwards to get me into a car I love!!! When I thought there was no hope. They made it happen. I highly recommend this dealership.
Always great service. Always greated with smiles and quick service. I take my Gladiator in about every 10 weeks for an oil change and tire rotation. They always get me in and out in a timely manner.
First of all I was asked to come back when my Agent was helping others. I did go back and left with a very handsome truck. Nissan frontier 2019 with 4 wheel drive. Thank you Victor, you not only listened but got me EXACTLY what I wanted. I'm a new man now and feel very comfortable with the deal I got. Thanks again
The customer service was great and our salesman was extremely helpful and fun to work with. Very much of people person and really helped the overall process. From start to finish everything was very smooth. We purchased now free vehicles from the dealership.
Service Manager Mr. Stephen C. has excellent service skills and is definitely a place where i would purchase or service my vehicles from. Very friendly and comfortable environment. Thank you for your service today and have a blessed day!
I came to the store for an oil change and was instantly greeted by a Service advisor named Samantha. She was a pleasure to work with and had a wonderful attitude working with me. I brought up a few additional concerns I had with my truck and she was able to get them resolved as well. Fantastic service to say the least! Samantha is truly a great help!
My daughter and I wanted to purchase two vehicles (One for my daughter and one for me). We went to the dealership (Winter Haven) and we were met by Victor (Sales Associate) first and then Kyle (Sales Manager). Victor and Kyle were very pleasant, friendly, understanding, helpful, and patient with my daughter and I. They were able to assist myself and my daughter in purchasing two new vehicles. We are so happy with the purchases and we love our vehicles. I would definitely recommend the dealership and Victor and Kyle.
I drove in with out an appointment on a holiday. I was happy that they did not need an appointment for an oil change and I did not need to leave my Jeep there all day for it to be worked in. Jeep did an there inspection, rotated the tires, and the oil change in a hr. I will be definitely going back to them for all future endeavors with my Jeep. Also Alysa Henson was extremely wonderful and very personal. She is a great person with compassion and integrity......
Winter Haven Dodge RAM Dealership was outstanding to deal with which is s why my husband and I drove traveled from South Carolina to buy a 2025 Ram Longhorn. Our sales associate Mike spent the better portion of the day guiding us through the many features of the truck and providing detailed information answering all of our questions. He followed up with the next day and again a week later to ensure we had no problems with the truck or its features. I would not hesitate buying another vehicle from them and working with Mike.
My salesman David Ruiz did a phenomenal job!! He was patient and respectful. I was extremely impressed with his friendly manner and professional efficiency. Thank you so much for everything
This dealership is absolutely awesome they keep you updated while your vehicle is in service and they did a great job on my Jeep drives like new would highly recommend them
Me & my wife say excellent service friendly atmosphere to us just great....we love our new used Jeep Wrangler and the staff really I think cares about its customers
Great service from start to finish. The staff was friendly, efficient, and went above and beyond. Special shoutout to the manager, Stephen, who checked in personally and made sure everything was perfect!
Many of your employees are great but Amber and Samantha, in service always are very good at problem solving. Then there is Matt R he is a great salesman.
Came in for a service to my vehicle I was assigned to service advisor Amber she was a wonderful and helpful service advisor, couldn’t ask for experience at the ram chrysler jeep dodge of winter haven.
Tyler was fantastic. We went in unsure and he was knowledgeable and helpful in getting us into the right truck. We would recommend him to anyone! Had an amazing experience from start to finish! Tyler was also amazing with follow up after we bought the vehicle to.
My advisor was super helpful and kept me in the loop the whole time. Stephen, the manager, was outstanding and made sure everything went smoothly. Highly recommend!
Great dealership. They always go above and beyond to my the experience as nice as possible. Easy to schedule an appointment and they get you in and out as soon as possible. Amber is awesome. She’s always friendly and professional and treats you with dignity and respect. She is always busy but takes the time to answer my questions and concerns. A real asset to the team.
I love this dealership compared to the few I have been to within the general area. I’d recommend this dealership for all your needs. Vicky herself that’s ahead of the service dept she’s amazing and always contacts you with any updates, call backs and helps with anything you need within her range..
Excellent service. No pressure, found me the perfect truck and sales team was very friendly while waiting for the processing for my trade in etc. Phil Kaiser was my salesperson and I can’t say enough about how much he went out of his way to assist with the truck and buying options for the truck bed cover etc after the fact. 2025 Dodge Rebel
From the moment walking in the door felt totally comfortable with the sales staff. Wasn't pressuring or dismissed. Keith welcomed me, and good knowledge of the vehicles. All the way thru the process management & thru the fiance office everyone was very nice. Would definitely return to their dealership in the future if & when needed.
I have bought 7 vehicles here and serviced every one of them here as well. I really take pride in knowing the great sale and service team of Winter Haven Dodge. They really do take pride in their work.
Victor Wilburn took the time to get to know us as people and not just another customer making the whole experience personal and positive. His tailoring of the experience to our wants and needs streamlined the entire process making what is usually a stress filled wreck into a positive experience. I would recommend Dodge Chrysler Jeep Ram FIAT of Winter Haven to anyone! Thanks Victor!
Needed to take my Fiat Spider in for a recall on the air bag system. The service team is always very efficient and helpful with whatever you are in there for and do not pressure you into getting additional services done. They give you info on any services that need to be done based on what they see and your mileage, etc. Always a great experience.
Victor W was amazing and honest. He was patient with us and never made us feel pressured. It was clear he wanted to get us into a car with a price we felt comfortable with, and didn’t try to upsell us.
The purchase of my Jeep gladiator was the most pain-free experience I have ever had in purchasing a new vehicle. I look forward to being a longtime customer in sales and service and hopefully never need to experience the body shop!
Samantha in service was amazing in helping me get my radio fixed in my challenger. The parts came in much faster than expected and she was even able to setup a service appointment on Saturday for me which was very convenient. Thank you Samantha I really appreciate it
David Ruiz was super helpful got my wife into the suv she wanted and even help me get into a nice charger. He was straight forward with info and answering our questions didn’t bs around like some car dealers
My husband and I shopped around at other dealerships a little before coming to winter haven dodge. We ended up working with Luis and he was great. He made sure we got the best deal on our new truck. He wasn’t pushy about anything and was very laid back. So happy we chose to purchase from this dealership.
This past weekend I had the honor of working with Jose ! Wasn’t sure (at the time) that any dealership would be selling me a car as a first time buyer who knew only so much about cars . Jose was able to provide me with a variety of offers and even gave me knowledge throughout our experience about not only the dealership but owning a car as a first time buyer. Super great experience and I love my brand new car !
These guys handle my company fleet. Good communication and always satisfied. Amber is my main person and she does a great job. After buying my tundra, returning it for a lemon and grabbing another dodge ill never look back.
Please see Jay if you want a great deal on a 2500 RAM. He went the extra mile to make sure I had the best deal. Even with other offers coming in at the last minute, Jay bent over backwards to make it happen. He saved me a 7 hour round trip. All was done seamlessly and very convenient. The team there is great!
I recently bought a 2015 Dodge Dart SE. It happened to have several recalls regarding its automatic transmission, I was aware of this when I bought the car.
I was driving in Winter Haven a few weeks ago and the transmission would not go into park.
I called for a tow, twenty minutes later I was on my way to Winter Haven Dodge, Chrysler, Jeep, and Ram.
This was on a Saturday, the service advisor was kind and she informed me that my car is safe in the lot
Later that afternoon the service center called me and informed me that it was a bad bushing in the transmission and that I was lucky and they had the covered part in stock and it was ready to be picked up.
I has some interval maintenance done and was surprised that there prices weren't to bad .
I am happy with the service that was provided.
I was treated so kindly and everyone was very professional! It’s nice to have a dealership in Winter Haven that is as awesome as this one!! I would suggest anyone
to purchase a vehicle from here!! Thank you all for all your hard work!!
I had an excellent experience with Dodge Chrysler Jeep Ram of Winter Haven. The entire team was professional, friendly, and genuinely focused on providing great customer service. They made the process easy and stress-free, answered all of my questions, and kept me informed throughout my visit. I really appreciated their honesty, efficiency, and attention to detail. I would definitely recommend Dodge Chrysler Jeep Ram of Winter Haven to anyone looking for a dealership that truly cares about its customers.
Misael and Kyle were very helpful when it came to giving me a wonderful experience in getting a car I love and securing financing. I would highly recommend them and this dealership.
The best buying experience at this dealership;.Alex Ventura is one of the best, He took the time to help me and get me a good deal. I had an issue with a tire, and Alex and Chris immediately arranged to have the problem fixed.
We just purchased a truck from this dealership and had a great experience. Jeremy, Phil and Levi were all very friendly, professional and easy to work with. They made the process smooth and stress free.
"I had a smooth and straightforward car buying experience at Dodge Chrysler Jeep Ram FIAT of Winter Haven. Jeremy and Jayden was helpful, transparent with pricing, and not pushy at all. If you are looking for a new or used car or truck, I highly recommend checking them out!"
Bought my new 2026 rebel truck with Gabby. Most of it was handled over the phone and computer because I travel for work. She made it all very convenient for me. when I came into town to pick up my truck I literally just signed my paperwork and left. She had everything ready and waiting. This is by far the best experience I’ve had buying a vehicle.
Came in looking for a car was greeted by Gabby.she was very helpful and made the whole process super smooth. Her manager Niko came out and spoke with us and helped get us the monthly payment I needed. 10/10 would recommend!
You’re lame if you don’t drive an SUV and you’re even lamer if you didn’t buy it from Gabrielle Mendez 🏆 customer service that never misses 🎯. Thank you Gabrielle. She’ll treat you right and won’t jack your finances up. 💯
Our service advisor David was extremely helpful and friendly. He took the time to clearly explain our repair options. He was honest, knowledgeable and actually fun. Overall a good experience with this dealership.
Winter Haven Collision Center did an excellent job on my Jeep Grand Cherokee. My rear bumper received a few gouges and scuffs from a minor event. They filled and smoothed the bumper, and painted it. It looks like new. The finish is perfect!
Your staff at the service department and tecks are absolutely fantastic. It's nice to see employees that actually practice customer service. Even the young man that drove me home and picked me up the next day was very nice and polite.
Gabby was absolutely amazing she made everything so easy and comfortable. It was the best experience I've ever had at a dealership. And Jayden the business manager kept everything simple and walked me through everything and it helps he was easy on the eyes. I could have sat in his office all day if need be. He also assisted with the test drive. Great experience!!!!
Gabby was very helpful . She cared about what we wanted. Jade was very nice and took good care of us. Gabby and Jade did an awesome job. I would recommend that you go see them .
Jayden the business manager was amazing great to work with and made it very easy. Can't forget about Gabby she was amazing and made sure this was a great purchase
I saw the service manager winter Haven Dodge for a problem I’ve had it. She was extremely helpful. Working hard and diligently to fix my problem. I’m impressed with that anyway.
We were looking for a car after my daughter was hit by a guy that ran a red light. Totaled her car and injured her. After getting her well, an Auto friend of mine pointed me to Dodge of Winter haven. My daughter wanted another Toyota Corolla due to the protection it offered when hit and the perks of the car. We found it at Dodge in Winterhaven. We contacted Kyle Williams at the dealership. Kyle was friendly, professional and very knowledgeable. He went above and beyond to help us with the paperwork, prepping and guiding us through the process. Financing was quick and we didn’t have to wait most of the day for it. Kyle made sure the car was filled up, cleaned and serviced before we headed back to Tallahassee, Florida. Thanks Kyle and the Dodge, Chrysler, Jeep, Ram and Fiat of Winter Haven. Wonderful people and dealership.
So back in April me and my daughter went in and purchased a car. Ling story short. The car started giving us problems within the 1st couple of weeks. Oh cool we have the warranty. Turns out the warranty did cover most of the the repairs but as a mother I wanted to make sure she got a safe and reliable vehicle. After a long couple weeks of going back and forth with the shop, dealership and finance company Clint and Luís we able to work work there magic and got her into a newer vehicle that fit my daughters need! I appreciate all the hard work you guys did even with our limited options!! I highly recommend asking for Luís his years of experience really shows when it comes to selling you a new car! Muchas gracias!!!
I recently brought my vehicle to Winter Haven Dodge for an oil change, and the experience was excellent from start to finish. My service advisor, Lamont, was professional, friendly, and kept me informed throughout the entire process.
He made check-in quick and easy, explained everything clearly, and ensured my vehicle was serviced promptly. It's refreshing to work with someone who genuinely cares about customer service and makes you feel valued as a customer.
The oil change was completed efficiently, and my vehicle was returned clean and ready to go. Thanks to Lamont and the team at Winter Haven Dodge for making routine maintenance a hassle-free experience. I highly recommend them and will definitely be back for future service needs!
Lamont came out and helped my sister pair her phone to the car, with no questions asked. Great service !!! Will be back for future car repairs. Thank you Lamont
Hope you manager sees this. Great assist to the team
I walked in without a truck and left with a 2026 dodge 1500 bighorn truck. Thanks to Jayden the finance manager, Jeremey the car salesman, and Niko the sales manger. Thank you so much!!
I had the most amazing experience with Jeremey, the car salesman Jayden the finance manager, and Niko the sales manager. I walked without a car and left with two cars. Thank you gentleman so much for your service and help.
Went in today to browse around and walked out with a car Conor made it very easy and fun looking for a car!!! Thank you guys for making my day great!!!!
Connor and the team at Dodge Chrysler Jeep of Winter Haven knocked it out of the park! They got what I needed fast. The transaction was smooth. Highly recommended. Reach out to Connor for all of your needs!
Had a great experience at Winter Haven Dodge! Conor Turnbull was very helpful, professional, and made the entire process smooth and stress-free. He took the time to answer my questions, kept me updated, and made sure I understood everything throughout the purchase. I appreciate the excellent customer service and would definitely recommend asking for Conor if you’re looking for a vehicle. Thanks again for all your help!
I want to highlight a great experience I had at this dealership. It started off a little rocky when I purchased a 2018 Jeep Wrangler and drove it home to Georgia and got it checked for some paint imperfections at the local Jeep dealership. I called these guys and they were more than willing to work with me on trading the vehicle for a different vehicle. Both the salesman (Steve) and the sales manager (Jacob) were very professional and took care of me. I just want to say they didn't have to, but they made it right, and for that I am thankful. They even had a driver deliver the vehicle to me in Georgia and take the old vehicle back. If You’re in the market for a new or used vehicle. I would highly recommend this dealership..
The check-in person was fast and courteous. Especially, if you make the appointment online to expedite your check in. The service was done in a reasonable amount of time and the cost was typical for the work I had completed. I will continue to give Dodge Chrysler Jeep Ram of Winter Haven my business for my Ram truck.
We went to Dodge Chrysler Jeep of Winter Haven looking to purchase a new truck for my dad and were greeted by Jeremy, who was very helpful and professional throughout our visit. He made the entire process smooth and stress-free, answered all of our questions, and made sure we found exactly what we were looking for. We purchased a 2025 RAM 2500 and couldn’t be happier with the experience. Highly recommend Jeremy and the team at Dodge Chrysler Jeep of Winter Haven!
I don’t typically leave reviews unless I’m extremely dissatisfied, but this experience was very concerning at first. After an oil change appointment, my vehicle began shutting off and struggling to stay running at red lights and while idling. Since my vehicle had been perfectly fine beforehand, I immediately brought it back because I knew something was wrong even though no codes were appearing.
Thankfully, after further investigation, it turns out the issue was not related to the dealership or the oil change at all, but instead contaminated gas from a recent fill-up. Even so, I truly appreciate how Alex handled the situation from the beginning. He took my concerns seriously, reassured me throughout the process, and made sure everything was taken care of until my vehicle was back to normal.
I also want to acknowledge Vicki for escalating the situation to management instead of brushing it off. Both Alex and Vicki provided excellent customer service during a stressful situation and made me feel like a valued customer. Thank you both again for your professionalism and help throughout the process.
Was able to pick a vehicle and complete the sale in two and a half hours . Avery was very helpful and understood what I was looking to achieve. Thanks again for all your help
I came from a couple hours away after having inquired about the car 2 days prior. I got to the dealership just after it opened and got to be the first and only person to see and test drive the car. Victor and Kyle were awesome. They were very helpful, friendly, and informative. I quickly bought the car while I had the chance!
David Prindiville was very helpful when it came to assisting me on my oil change. He gave me a call let me know what needed to be done and where we were at and he’s a very kind hard-working guy thank you David again for your hard work and dedication!
We were in a pinch and needed a new vehicle. We found a pre-owned Grand Caravan and purchased it with the warranty. Once that kicked in, we had over $6000 worth of work covered for only $100. The whole experience was easily explained to us by Abdel and they took care of any speed bumps that came along. It was a greater experience than our last time we bought a vehicle in 2015 from somewhere else.
Amazing experience, Victor and Kyle greeted me , had the car I wanted to look at and the carfax upfront waiting on me. They kept everything straight forward with me from the beginning. No sugar coating no salesman bs. Kept it professional but honest and got me an amazing deal on my new car! 10/10
Some of the best people I could have ever gotten to help me out! Victor was the man through the whole experience, made the trip from Lutz and everything was a smooth ride
I had a quick, easy, and completely painless car buying experience at LPK Used Vehicles. From start to finish, everything was smooth and stress-free. Kyle is the best—super helpful, knowledgeable, and made the whole process simple. Highly recommend if you’re looking for a hassle-free car buying experience!
I had a great experience working with my salesman Jay. He was knowledgeable, honest, and made the entire car-buying process smooth and stress-free. He took the time to answer all my questions and made sure I got exactly what I was looking for. Highly recommend!
Just had purchased our 3500 Dodge Ram Limited and was towing our camper to Florida from New York which check engine light came on, we called and they got us right in. Truck was there 2 weeks waiting for part and everyone was fantastic there keeping us updated and giving us a vehicle to drive. We now have truck back so we can get home. Thanks again for all your help!!
I truly appreciate the service department on getting my car fix in a timely manner. I have gone to a few dodge/jeep dealerships around polk county and I will gladly drive an hour to come back to Winter Haven. They treat you with respect, keep you posted throughout the process and fix your car quickly. Thanks Service Department for the experience!
I had my truck serviced and the advisor was exemplary. Amber did a fantastic job. I highly recommend you visit Dodge of Winter Haven for all your vehicle needs.
This review is for anyone who lives outside of Florida, as it's something I've never attempted before (I had to rely on ChatGPT and Gemini for guidance). I wanted a very specific car, and it turns out a nationwide search only showed 7 cars. Some where within 200 miles but the dealers were being obtuse (New York Metro Area), but there was one was in Florida. I contact Phillip and he started the ball rolling and then he handed it off to a gentleman named David. David took pics as I requested, sent them via text, and we negotiated a deal. He sent me warranty info, window sticker, the whole nine yards. I was able to sign some documents electronically, they setup the loan agreement, received a call from the bank to confirm my identify, etc.. The biggest hiccup was on my end dealing with wire transfers (PNC Bank). I received an email from Sirius XM that my 3 month subscription started. They handled the Florida DMV paperwork as well as the NJDMV. Some paper work needed a physical signature so they sent me a packet via over-night and I sent it back within 30 minutes of receiving it. Because I live in NJ, it wasn't worth it for me to fly down and pick up the car, so I arranged transport (as an aside don't fall for the cheap carriers). Was the process stressful ? Yes..and I knew that going in.. what is worth it ? Absolutely. I can't thank David enough for being ridiculously responsive. Every time I stressed about something, he responded "oh.. we take care of that". Seriously.. how cool is that ?!? Thanks gentlemen. And anyone reading this review, I just have to say I'd do it again.
Phillip Morton was an amazing help for me today! If there is anything you need at Dodge he is your goto man to get the job done! Give him a call today! :)
Thank you to the team at the Jeep event for such a great experience! I was excited to attend, and winning a prize was definitely the highlight of the day. Everyone was friendly, welcoming, and professional. I truly appreciate the effort you put into making it such an enjoyable event!
We cannot thank Heart for Winter Haven enough for connecting us with Alex Mahalak. From start to finish, Alex provided extraordinary attention that completely elevated our customer experience with FIAT and DODGE. It is rare to find someone so dedicated to enhancing their customer’s experience so… I guess we’ve found a gem. We are more than happy to refer anyone looking for new transportation to Alex and the team. Thank you all for going above and beyond to ensure our family rides comfortably and safely!
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