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So back in April me and my daughter went in and purchased a car. Ling story short. The car started giving us problems within the 1st couple of weeks. Oh cool we have the warranty. Turns out the warranty did cover most of the the repairs but as a mother I wanted to make sure she got a safe and reliable vehicle. After a long couple weeks of going back and forth with the shop, dealership and finance company Clint and Luís we able to work work there magic and got her into a newer vehicle that fit my daughters need! I appreciate all the hard work you guys did even with our limited options!! I highly recommend asking for Luís his years of experience really shows when it comes to selling you a new car! Muchas gracias!!!

I had to take the Challenger in to Winterhaven service department. Alex and David were very professional and helpful.Thanks

Very friendly staff and informative, were able to talk through questions and make us feel confident.

I recently brought my vehicle to Winter Haven Dodge for an oil change, and the experience was excellent from start to finish. My service advisor, Lamont, was professional, friendly, and kept me informed throughout the entire process. He made check-in quick and easy, explained everything clearly, and ensured my vehicle was serviced promptly. It's refreshing to work with someone who genuinely cares about customer service and makes you feel valued as a customer. The oil change was completed efficiently, and my vehicle was returned clean and ready to go. Thanks to Lamont and the team at Winter Haven Dodge for making routine maintenance a hassle-free experience. I highly recommend them and will definitely be back for future service needs!

Lamont came out and helped my sister pair her phone to the car, with no questions asked. Great service !!! Will be back for future car repairs. Thank you Lamont Hope you manager sees this. Great assist to the team

I walked in without a truck and left with a 2026 dodge 1500 bighorn truck. Thanks to Jayden the finance manager, Jeremey the car salesman, and Niko the sales manger. Thank you so much!!

I had the most amazing experience with Jeremey, the car salesman Jayden the finance manager, and Niko the sales manager. I walked without a car and left with two cars. Thank you gentleman so much for your service and help.

Went in today to browse around and walked out with a car Conor made it very easy and fun looking for a car!!! Thank you guys for making my day great!!!!

Connor and the team at Dodge Chrysler Jeep of Winter Haven knocked it out of the park! They got what I needed fast. The transaction was smooth. Highly recommended. Reach out to Connor for all of your needs!

Best repair shop it Winter Haven. Owners are the best and take care of their customers.

Phil is the man he didn't stop until I got my dream truck

Had a great experience at Winter Haven Dodge! Conor Turnbull was very helpful, professional, and made the entire process smooth and stress-free. He took the time to answer my questions, kept me updated, and made sure I understood everything throughout the purchase. I appreciate the excellent customer service and would definitely recommend asking for Conor if you’re looking for a vehicle. Thanks again for all your help!

Great dealership

Car is very clean best experience

I want to highlight a great experience I had at this dealership. It started off a little rocky when I purchased a 2018 Jeep Wrangler and drove it home to Georgia and got it checked for some paint imperfections at the local Jeep dealership. I called these guys and they were more than willing to work with me on trading the vehicle for a different vehicle. Both the salesman (Steve) and the sales manager (Jacob) were very professional and took care of me. I just want to say they didn't have to, but they made it right, and for that I am thankful. They even had a driver deliver the vehicle to me in Georgia and take the old vehicle back. If You’re in the market for a new or used vehicle. I would highly recommend this dealership..

The check-in person was fast and courteous. Especially, if you make the appointment online to expedite your check in. The service was done in a reasonable amount of time and the cost was typical for the work I had completed. I will continue to give Dodge Chrysler Jeep Ram of Winter Haven my business for my Ram truck.

Efficient scheduling, quick turn around.

We went to Dodge Chrysler Jeep of Winter Haven looking to purchase a new truck for my dad and were greeted by Jeremy, who was very helpful and professional throughout our visit. He made the entire process smooth and stress-free, answered all of our questions, and made sure we found exactly what we were looking for. We purchased a 2025 RAM 2500 and couldn’t be happier with the experience. Highly recommend Jeremy and the team at Dodge Chrysler Jeep of Winter Haven!

I don’t typically leave reviews unless I’m extremely dissatisfied, but this experience was very concerning at first. After an oil change appointment, my vehicle began shutting off and struggling to stay running at red lights and while idling. Since my vehicle had been perfectly fine beforehand, I immediately brought it back because I knew something was wrong even though no codes were appearing. Thankfully, after further investigation, it turns out the issue was not related to the dealership or the oil change at all, but instead contaminated gas from a recent fill-up. Even so, I truly appreciate how Alex handled the situation from the beginning. He took my concerns seriously, reassured me throughout the process, and made sure everything was taken care of until my vehicle was back to normal. I also want to acknowledge Vicki for escalating the situation to management instead of brushing it off. Both Alex and Vicki provided excellent customer service during a stressful situation and made me feel like a valued customer. Thank you both again for your professionalism and help throughout the process.

Was able to pick a vehicle and complete the sale in two and a half hours . Avery was very helpful and understood what I was looking to achieve. Thanks again for all your help

Great service

Beautiful experience, fast, friendly and fair!

I came from a couple hours away after having inquired about the car 2 days prior. I got to the dealership just after it opened and got to be the first and only person to see and test drive the car. Victor and Kyle were awesome. They were very helpful, friendly, and informative. I quickly bought the car while I had the chance!

Thank you victor and Kylie for making this such a smooth and easy experience. I really appreciate all your help, I’m excited about my new car.

David Prindiville was very helpful when it came to assisting me on my oil change. He gave me a call let me know what needed to be done and where we were at and he’s a very kind hard-working guy thank you David again for your hard work and dedication!

Amber was super cool. Service was fast and efficient.

Very good service

We were in a pinch and needed a new vehicle. We found a pre-owned Grand Caravan and purchased it with the warranty. Once that kicked in, we had over $6000 worth of work covered for only $100. The whole experience was easily explained to us by Abdel and they took care of any speed bumps that came along. It was a greater experience than our last time we bought a vehicle in 2015 from somewhere else.

Amazing experience, Victor and Kyle greeted me , had the car I wanted to look at and the carfax upfront waiting on me. They kept everything straight forward with me from the beginning. No sugar coating no salesman bs. Kept it professional but honest and got me an amazing deal on my new car! 10/10

Absolutely the best customer service there is.

David Prindiville had fire customer service and made the entire process smooth and understandable.

José assisted me on Friday it was a very helpful guy and made me feel really welcomed.

Some of the best people I could have ever gotten to help me out! Victor was the man through the whole experience, made the trip from Lutz and everything was a smooth ride

Victor and Kyle are awesome! No BS, in and out with no hassles.

Work was done quickly and correctly. Friendly staff

Went above and beyond no pressure easy to deal with Jay and the finance team made it happen.

I had a quick, easy, and completely painless car buying experience at LPK Used Vehicles. From start to finish, everything was smooth and stress-free. Kyle is the best—super helpful, knowledgeable, and made the whole process simple. Highly recommend if you’re looking for a hassle-free car buying experience!

I had a great experience working with my salesman Jay. He was knowledgeable, honest, and made the entire car-buying process smooth and stress-free. He took the time to answer all my questions and made sure I got exactly what I was looking for. Highly recommend!

Victor and Kyle were the absolute best! Gave me exactly what I asked for and made it as painless as possible!

Just had purchased our 3500 Dodge Ram Limited and was towing our camper to Florida from New York which check engine light came on, we called and they got us right in. Truck was there 2 weeks waiting for part and everyone was fantastic there keeping us updated and giving us a vehicle to drive. We now have truck back so we can get home. Thanks again for all your help!!

Great service

I truly appreciate the service department on getting my car fix in a timely manner. I have gone to a few dodge/jeep dealerships around polk county and I will gladly drive an hour to come back to Winter Haven. They treat you with respect, keep you posted throughout the process and fix your car quickly. Thanks Service Department for the experience!

Excellent buying experience. Keith was very knowledgeable and helpful.

Kyle, and Victor are amazing, Definitely the easiest car buying experience I’ve ever had. Definitely recommend!

Outstanding service , with attention to detail and professionalism. Amber, was amazing.

I had my truck serviced and the advisor was exemplary. Amber did a fantastic job. I highly recommend you visit Dodge of Winter Haven for all your vehicle needs.

This review is for anyone who lives outside of Florida, as it's something I've never attempted before (I had to rely on ChatGPT and Gemini for guidance). I wanted a very specific car, and it turns out a nationwide search only showed 7 cars. Some where within 200 miles but the dealers were being obtuse (New York Metro Area), but there was one was in Florida. I contact Phillip and he started the ball rolling and then he handed it off to a gentleman named David. David took pics as I requested, sent them via text, and we negotiated a deal. He sent me warranty info, window sticker, the whole nine yards. I was able to sign some documents electronically, they setup the loan agreement, received a call from the bank to confirm my identify, etc.. The biggest hiccup was on my end dealing with wire transfers (PNC Bank). I received an email from Sirius XM that my 3 month subscription started. They handled the Florida DMV paperwork as well as the NJDMV. Some paper work needed a physical signature so they sent me a packet via over-night and I sent it back within 30 minutes of receiving it. Because I live in NJ, it wasn't worth it for me to fly down and pick up the car, so I arranged transport (as an aside don't fall for the cheap carriers). Was the process stressful ? Yes..and I knew that going in.. what is worth it ? Absolutely. I can't thank David enough for being ridiculously responsive. Every time I stressed about something, he responded "oh.. we take care of that". Seriously.. how cool is that ?!? Thanks gentlemen. And anyone reading this review, I just have to say I'd do it again.

The teams was very helpful and awesome. Especially Andy Savas. Thank you again.

All the employees are knowledgeable and courteous

Great service staff! Very friendly & professional!! Vicky was amazing!

Love this dealership! Been buying cars through them since 2016. The service is always top notch!

Phillip Morton was an amazing help for me today! If there is anything you need at Dodge he is your goto man to get the job done! Give him a call today! :)

Awesome experience James our sales person was great and knowledgeable, even the experience was fast .

Thank you to the team at the Jeep event for such a great experience! I was excited to attend, and winning a prize was definitely the highlight of the day. Everyone was friendly, welcoming, and professional. I truly appreciate the effort you put into making it such an enjoyable event!

We cannot thank Heart for Winter Haven enough for connecting us with Alex Mahalak. From start to finish, Alex provided extraordinary attention that completely elevated our customer experience with FIAT and DODGE. It is rare to find someone so dedicated to enhancing their customer’s experience so… I guess we’ve found a gem. We are more than happy to refer anyone looking for new transportation to Alex and the team. Thank you all for going above and beyond to ensure our family rides comfortably and safely!

I get great service!

Took our vehicle in for an oil change. Love these people and the level of transparent service we get from them!

I made an appointment for an oil change and was taken care of right away!

Great experience, Amber my service advisor was great to deal with very nice and courtesy will definitely go back

Thank you Amber for the great service on my jeep wrangler for keeping me fully updated on issues and needed repairs so very professional very easy to understand down to earth awesome service . Thank you so much ! made the process so much easier when dealing with someone as personable knowledgeable and understanding. Annie

Steve, the service manager, and his team do a great job getting issues resolved and really care about their customers. Highly recommend.

David worked with me and my wife to get me into a great truck that will pull our camper with no problem.

The service writer was amazing and it appears that the tech did a great job also.

Fast courteous service. Couldn't be more pleased.

great service

I visited the dealership for an oil change on my Durango. Was a polite quick experience. One of The best dealership experiences I’ve had.

We have a 2023 Dodge Durango that had a headlight that was causing all kinds of trouble with the electrical system in the car. We brought it to one dealership that truly screwed the car even more. After several tries to fix the car we got discouraged and brought the car to Winter Haven Dodge. After 5 minutes talking with the service manager, we found out what exactly what was causing these problems, more so than what we had experienced at the previous dealership. Winter Haven dodge was upfront with us on every step. Our experience with them was A+ and would not hesitate to bring the car back for service. Thank you to the service manager and the service advisor for their complete assistance.

David was a great salesperson. We got a truck at a very reasonable price and they gave us a great trade on our old vehicle.

I got helped by David getting a oil change and a tire rotation and he made it a smooth process and had great costumer service

Amber is an awesome advisor

Amber Harrison is at good at her job always has a smile on her face

Amber harrison is so good at her job!! #thebest!

Amber Harrison has by far the best customer service out there!! She does everything she can to make sure her customers have the best experience! Definitely recommend her!!

Amber Harrison is the sweetest service advisor there is. Always goes above and beyond for her customers!

Amber is amazing, will always come see her when i come to winter haven dodge!

Came to get my vehicle serviced at winter haven dodge and amber took care of me. She was absolutely wonderful. Will come back to see her every time!

I had a great experience leasing my 2026 Jeep Wrangler. The experience was five stars, from the time I reached out via text, until showing up and spending 30 minutes signing and driving away. James Henderson valued my time, communicated thoroughly and was pleasant throughout. I highly recommend him and his sales team at DCJRF of Winter Haven.

Luis was very knowledgeable and helpful, he had given us a great service and even better deal on my new car!! Definitely recommend this place!

Vicky Robertson is the best customer service agent there is!!!

Very personable!!! The service advisor was fantastic, she could maybe use some more advisors to help with volume but she was doing a great job!!! They had me in and out quickly, couldn’t fix my concerns but my oil change was done and my jeep was left clean and oil change indicator was reset!

Very professional

Sam was extremely helpful and honest regarding when the work on my Ram would be done. Friendly and knowledgeable.

Excellent service! The salesman that help me out was David, he made everything so efficient and answered all my questions. I first bought a used 2024 Volkswagen and there were some problems with it so I had it taken to service to be fixed, I was provided a Nissan Altima as a rental and I instantly fell in love so I came back to the dealership to talk to David about trading my car for the Nissan. He worked his magic and I was able to drive off in the Nissan Altima. I recommend coming here to buy a car, this was my first time buying and it was an overall great experience thanks to David and his coworkers!

This dealership went through Hell dealing with my Warranty company but stayed the course until all was said and done. Special thanks to Amber and Dave who ensured my vehicle was repaired properly.

Fantastic customer service, super friendly staff. We got an amazing deal on our Nissan, beautifully detailed before pick-up, clear, concise communication was greatly appreciated. Would highly recommend this location.

Friendly, fast and easy !

I was very impressed with the friendly and professional experience of the advisor and the technician at Winter Haven Dodge. The service was outstanding and I have absolutely no complaints about anything. Thank you

Best place in Florida! James is the best salesman there. Store was very clean lots of cars to choose from. If you don’t buy from Winter Haven Jeep Dealership you paid to much!

We had an amazing experience with this dealership! I explained to them that I didn't want to go back and forth with pricing and then get hit with a bunch of fees at the end. The transaction was done super quick and the price was amazing. No hidden costs at the end and no shady sales tactics. I'm a businessman and didn't have time to sit at the dealership all day so we basically wrapped everything up over the phone and via email. Thank you Luis for the amazing experience. He was fast, friendly and honest! We will definitely come back to this dealership and highly recommend it!!

not first vehicle bought here will go back again for another love the repair staff

Quick and friendly service! Always an easy process.

Awesome place, Awesome people. Phil and John help me get what I needed and the price i was looking for. Outstanding!!

My experience with Winter Haven Dodge was great and easy. Salesman Luis was helpful every step of the process. I recommend anyone that is looking for professional service at a great dealership, stop by winter haven dodge

Friendly and helpful advisor. Work done timely.

I had an oil change and needed a tired fixed. They finished in less than an hour. The people at the counters are so friendly and listen to you when you have questions. I live in Lakeland, but at their dealership the counter people act like they don't want you there. So, I go to the best dealership, Winter Haven!

My service advisor is always prompt and professional.

They were professional. They gave us update every 30min. We went to lakeland with a problem 3 times and they were not able to take care of it. And in 1 day they were able to figure the problem out!!! Recommend 100%!!!

Thank you for always getting me in quickly and servicing my car so quickly.

I had the absolute best experience. Victor and Kyle were amazing and bent over backwards to get me into a car I love!!! When I thought there was no hope. They made it happen. I highly recommend this dealership.

Great service