Read Our Recent Reviews

Amber explained everything to me before any repairs were done.

Always great service. Always greated with smiles and quick service. I take my Gladiator in about every 10 weeks for an oil change and tire rotation. They always get me in and out in a timely manner.

First of all I was asked to come back when my Agent was helping others. I did go back and left with a very handsome truck. Nissan frontier 2019 with 4 wheel drive. Thank you Victor, you not only listened but got me EXACTLY what I wanted. I'm a new man now and feel very comfortable with the deal I got. Thanks again

The customer service was great and our salesman was extremely helpful and fun to work with. Very much of people person and really helped the overall process. From start to finish everything was very smooth. We purchased now free vehicles from the dealership.

Great customer service, very friendly during the process. We didn’t feel we were purchasing a car, very smooth and comfortable. 100% recommendable.

Wes from the parts department has amazing customer service! Thank you so much for your service!!

Great and Professional service all the way around!

Service Manager Mr. Stephen C. has excellent service skills and is definitely a place where i would purchase or service my vehicles from. Very friendly and comfortable environment. Thank you for your service today and have a blessed day!

I came to the store for an oil change and was instantly greeted by a Service advisor named Samantha. She was a pleasure to work with and had a wonderful attitude working with me. I brought up a few additional concerns I had with my truck and she was able to get them resolved as well. Fantastic service to say the least! Samantha is truly a great help!

These guys are wonderful people so care about there customers service center. The front desk service young lady are AWESOME

Great communication and service! Always a pleasure. Thank you

My daughter and I wanted to purchase two vehicles (One for my daughter and one for me). We went to the dealership (Winter Haven) and we were met by Victor (Sales Associate) first and then Kyle (Sales Manager). Victor and Kyle were very pleasant, friendly, understanding, helpful, and patient with my daughter and I. They were able to assist myself and my daughter in purchasing two new vehicles. We are so happy with the purchases and we love our vehicles. I would definitely recommend the dealership and Victor and Kyle.

Mike and Phil made the process amazing . Knowledgeable. Courtesies and informative . Best car buying experience ever.

This is a good car sales team

I drove in with out an appointment on a holiday. I was happy that they did not need an appointment for an oil change and I did not need to leave my Jeep there all day for it to be worked in. Jeep did an there inspection, rotated the tires, and the oil change in a hr. I will be definitely going back to them for all future endeavors with my Jeep. Also Alysa Henson was extremely wonderful and very personal. She is a great person with compassion and integrity......

Winter Haven Dodge RAM Dealership was outstanding to deal with which is s why my husband and I drove traveled from South Carolina to buy a 2025 Ram Longhorn. Our sales associate Mike spent the better portion of the day guiding us through the many features of the truck and providing detailed information answering all of our questions. He followed up with the next day and again a week later to ensure we had no problems with the truck or its features. I would not hesitate buying another vehicle from them and working with Mike.

My salesman David Ruiz did a phenomenal job!! He was patient and respectful. I was extremely impressed with his friendly manner and professional efficiency. Thank you so much for everything

10/10 would do it again

This dealership is absolutely awesome they keep you updated while your vehicle is in service and they did a great job on my Jeep drives like new would highly recommend them

Service Manager Mike was excellent again getting me in and out within an hour for scheduled service.

The service is very good. The employees are very helpful

Me & my wife say excellent service friendly atmosphere to us just great....we love our new used Jeep Wrangler and the staff really I think cares about its customers

Great service, some one asked ? Did we want water , tea, coffee to help ourselves

Everyone I worked with was very kind, helpful and professional. They understood my needs and we worked together to get a fair deal.

Great service from start to finish. The staff was friendly, efficient, and went above and beyond. Special shoutout to the manager, Stephen, who checked in personally and made sure everything was perfect!

Many of your employees are great but Amber and Samantha, in service always are very good at problem solving. Then there is Matt R he is a great salesman.

Came in for a service to my vehicle I was assigned to service advisor Amber she was a wonderful and helpful service advisor, couldn’t ask for experience at the ram chrysler jeep dodge of winter haven.

Tyler was fantastic. We went in unsure and he was knowledgeable and helpful in getting us into the right truck. We would recommend him to anyone! Had an amazing experience from start to finish! Tyler was also amazing with follow up after we bought the vehicle to.

My advisor was super helpful and kept me in the loop the whole time. Stephen, the manager, was outstanding and made sure everything went smoothly. Highly recommend!

I had a very good time because of help from the staffs they were very helpful .

Great dealership. They always go above and beyond to my the experience as nice as possible. Easy to schedule an appointment and they get you in and out as soon as possible. Amber is awesome. She’s always friendly and professional and treats you with dignity and respect. She is always busy but takes the time to answer my questions and concerns. A real asset to the team.

I love this dealership compared to the few I have been to within the general area. I’d recommend this dealership for all your needs. Vicky herself that’s ahead of the service dept she’s amazing and always contacts you with any updates, call backs and helps with anything you need within her range..

Extremely professional

Rak was professional, knowledgeable and very helpful.

Winter Haven Dodge Dealership is the greatest! There professional service members make sure your taken care of!

It was a great first time car buyer experience , Keith was very helpful and patient.

Thank you!, very nice. Had good service. Oil change was fast and affective.

Nice

Excellent service. No pressure, found me the perfect truck and sales team was very friendly while waiting for the processing for my trade in etc. Phil Kaiser was my salesperson and I can’t say enough about how much he went out of his way to assist with the truck and buying options for the truck bed cover etc after the fact. 2025 Dodge Rebel

From the moment walking in the door felt totally comfortable with the sales staff. Wasn't pressuring or dismissed. Keith welcomed me, and good knowledge of the vehicles. All the way thru the process management & thru the fiance office everyone was very nice. Would definitely return to their dealership in the future if & when needed.

Excellent parts department

I have bought 7 vehicles here and serviced every one of them here as well. I really take pride in knowing the great sale and service team of Winter Haven Dodge. They really do take pride in their work.

Good service

Victor Wilburn took the time to get to know us as people and not just another customer making the whole experience personal and positive. His tailoring of the experience to our wants and needs streamlined the entire process making what is usually a stress filled wreck into a positive experience. I would recommend Dodge Chrysler Jeep Ram FIAT of Winter Haven to anyone! Thanks Victor!

Needed to take my Fiat Spider in for a recall on the air bag system. The service team is always very efficient and helpful with whatever you are in there for and do not pressure you into getting additional services done. They give you info on any services that need to be done based on what they see and your mileage, etc. Always a great experience.

Had our Jeep in service excellent service from everyone

Victor W was amazing and honest. He was patient with us and never made us feel pressured. It was clear he wanted to get us into a car with a price we felt comfortable with, and didn’t try to upsell us.

This was a very pleasant experience. No pressure sales. Great customer service from sales to service. I’ll be back for sure.

The purchase of my Jeep gladiator was the most pain-free experience I have ever had in purchasing a new vehicle. I look forward to being a longtime customer in sales and service and hopefully never need to experience the body shop!

Samantha in service was amazing in helping me get my radio fixed in my challenger. The parts came in much faster than expected and she was even able to setup a service appointment on Saturday for me which was very convenient. Thank you Samantha I really appreciate it

"Melvin and WH Dodge made the purchase of my vehicle stress free!!"

Amber was excellent to deal with. Very friendly and great customer service

David Ruiz was super helpful got my wife into the suv she wanted and even help me get into a nice charger. He was straight forward with info and answering our questions didn’t bs around like some car dealers

My husband and I shopped around at other dealerships a little before coming to winter haven dodge. We ended up working with Luis and he was great. He made sure we got the best deal on our new truck. He wasn’t pushy about anything and was very laid back. So happy we chose to purchase from this dealership.

David, and Clint were awesome.

Alysa Henson did an excellent job taking care of my Alfa Romeo Stelvio Q4. Got me in and out quickly and was very professional in the process. Well done. Thank you Alysa!

A big thank you to Amber in service. Every appointment my needs are met , questions answered and customer service is a 10 out of 10 .

Winter Haven DCJR, did an excellent job when I purchased my 2019 Nissan Titan. Steve our sales rep pointed out every detail and if he did not know what I was asking in regards to features he looked them up and found out. I would purchase again from this dealership.

My Service Advisor, Samantha was great to work with.. pleasant, professional and courteous.. always kept me updated on the progress of the repairs..

I had my front brake pads and rotors replaced. Job was finished withing 1 1/2 hours. Great job.. Samantha Lyons is a fantastic service advisor as she kept me in the loop. Friendly staff and a very clean environment.

Very clear costs of repair and quick service. Very satisfied.

This was the most straight forward experience I’ve ever had at a dealership. I came from about 3 hours away so it was a big commitment to make that drive but they were honest and transparent about numbers out the door and were serious about getting me in my new jeep. Keith, cliff, and abdel were the dream team when I came to working this deal. Kieth our sales guy killed it making sure everything was ready to go by the time I got there and worked with me to get that right number. Cliff did an awesome job keeping me in touch with everyone involved and really kept our communication solid throughout the whole process. Abdel our finance guy does not play around, he had me in and out in 10 minutes no joke. I did a good amount of shopping around and this dealership really stood out and surprised me. They even stayed late to make sure I got my gladiator. Thanks guys!

My wife found the add on line for the car. I was kind of unsure when I learned it was at a dealership, but we decided to go have a look. We were paired up with sales consultant Victor Wilburn and from that moment on Victor did a fantastic job of making us feel at ease and was very personable during the whole process. Victor went with us on the test drive and told us all we needed to know about the vehicle and was not pushy and was an all around pleasure to work with. The one thing we really liked about Victor, he made us feel like family. Like a brother you could go-to for advice or just talk too. We would totally recommend Dodge of Winter Haven for your next car purchase, be sure to ask for Victor if you want excellent customer service. Thank you Victor and Dodge of Winter Haven, for helping us find the right vehicle!!!

**** updated review- I still stand by my original review, only this time I’d really like to recognize Vicki who has been my new service advisor going on about a year now I think. She communicates with us every step of the way, she goes above and beyond reaching out to our warranty company to make sure they are going to cover what is needed. She always makes sure to follow up with us anytime we are waiting on a part to let us know when it’s there. She is truly someone that makes your business stand out and makes you want to come back! This was by far the best experience I’ve had at Dodge Chrysler Jeep ram of Winter Haven’s service department thus far. From the moment I walked in Jason, my service advisor acknowledged me and was absolutely amazing. Not even 45 minutes after I left my vehicle there he called me and gave me the report on my vehicle and explained everything! After I approved the quote he sent me, he called me back within an hour that my vehicle was ready. I highly recommend using Jason as your service advisor, he keeps you informed every step of the way!! !

Love my car

Kyle did a great job of working out a great deal which put us in a great little car and good value for our trade. We would buy another car from them.

Samantha five stars

I had the oil changed on my promaster 3500 ext 159

We had an amazing experience. David and Abdel were awesome. Both were very kind and helpful thru the sale process. I love my grand cherokee and appreciate the great experience at WH Dodge.

I went to service my vehicle and Samantha My service adviser treat me with such a respect She also asked me. How was the family and how was my day going while waiting for my vehicle? She came to the waiting area and update me at all times the process that were taken with my vehicle Samantha Leons you're awesome From the Olmeda's Family

I recently brought my vehicle in for scheduled service maintenance and was greeted by my service advisor, Vicky. Throughout the entire process, Vicky demonstrated exceptional professionalism and assistance. The waiting area was well-maintained and clean. I was pleased to find that the service was completed in just over an hour. I highly recommend Dodge Chrysler Jeep Ram Fiat of Winter Haven for your automotive service needs. Their commitment to customer satisfaction and quality service is commendable.

Friendly staff and quick service

Customer service was amazing. Everyone was so helpful. And I was in and out so quick. Would recommend highly

Great experience

Alex was awesome

Our van had to be towed in on a Wednesday night and is a wheelchair van since we have disabled person and it’s his only transportation. We had ac/dc tickets for Friday so I went over to dealer first thing on Thursday morning and explained situation that we needed it done asap. Despite not having an appointment they had the van fixed by 3:00 Thursday. We were greatly relieved and stress lowered

Did well by me

Needed a battery. They came through with quick efficient service.

It was a pleasant experience. The Winter Haven team did everything possible to satisfy my needs with fast, clear, and friendly service

Great

Samantha done an exceptional job !!!

I purchased a new Jeep Grand Wagoneer L in Orlando because this particular vehicle is difficult for find locally. Living near Winter Haven I knew I didn’t want to drive to Orlando for my service needs. I went to Winter Haven for a service need and to established my vehicle with them .. I met with Service Advisor Amber Harrison who was very knowledgeable and pleasant. She was very accommodating in getting me established with the Winter Haven dealership .. it didn’t matter that I didn’t purchase my vehicle from them .. they treated me like I did! I had to leave my vehicle .. with the purchase of a Grand Wagoneer, you are provided a loaner vehicle of the same or similar type. Amber said they didn’t have a Grand Wagoneer but, she had a new Ram 2500 Diesel Pick-up. That was more than accommodating! Great service, Great people! I’m glad I was accepted into the Winter Haven Chrysler Dodge Jeep Ram family!

From the time I arrived, I was greeted with a smile and a sweet/professional attitude. Gio made sure to show me all the Jeep Wranglers and once I decided on the one I wanted, he worked hard to get me a really good deal on the Jeep!!! I never felt pressured or uncomfortable during the process and he was there to answer any/all of my questions. He even made sure I had my first duck before I pulled off the lot! Great experience!

I found about the Ram 3500 that I was looking on an online ad. I drove after work 40 miles to get to the dealership 10 minutes before they were to close. David Ruiz was very attentive to get the keys and show me the truck even though he was almost closed. The next day all the paperwork was done mostly remote. Excellent team. Thanks David for the good service.

At first when I got the capital. One pre-approved information in the mail. Light nordics. But then I called in and spoke with an amazing man named Daniel. Daniel developed a report and helped me to understand that they had pre-approved me. They were sure that they could help me. Well he was right. I'm in another amazing man named rock and he put me at ease. And he assured me again that he could help me. Then rock came back with the most amazing thing. I had passed a beautiful blue car. Upon coming into the showroom to my surprise that beautiful blue car would be mine at the end of the day.It was an amazing experience for someone who just needed a break.Who's been down on her luck?Since the pandemic, this has already helped my life.I have received and accepted an amazing job Proposal which I have accepted it has truly changed my life Sincerely Miss V Lake

Awesome staff!! Great job everyone!

Everyone has the cringing reaction when thinking about buying a vehicle and dealing with the actual process of salesman, sales managers and eternal negotiations. Been there done that. Over 32 years in the Winter Haven area and have purchased 6 vehicles from this dealership. Stopped by to look at a vehicle and was met by Victor Wilburn a salesman with DCJR. He told my wife and I all about the vehicle, he was respectful, informative and gracious with his time. I committed to coming back the next day for a test drive and start the process. Next day we started the "negotiations". Fair amount of back and forth with the sales manager with Victor presenting my expectations and also those of the dealership. He worked to get the deal done with no pressure on me. By far the best experience I've ever had buying a vehicle due to his attention to my expectations and respect for my time. While I was waiting for things to be finalized, he took the time to introduce me to the service manager who I'll be dealing with for any vehicle issues I may have. If you want a nice experience in buying a vehicle with someone that makes it less stressful look for Victor Wilburn when you want to purchase a vehicle from this dealership.

Winter Haven Dodge only does work that you want, no extra cost like some garages. They give you a readout of anything that my need to have done, so that you can have it done on your time. I would recommend Winter Haven Dodge to anyone that needs work done on their vehicle.

Always a pleasure at WH Service Center!

These guys where straight forward and efficient and pricing was great. Jay Martinez really hooked us up

My experience was amazing. The people there are very polite, courteous and knowledgeable. They explained everything to me in detail, and I would definitely recommend the services to other clients.

Samantha was real helpful with everything. The service was fast and they keep you updated on everything. I’ll be making this my permanent place for all my work.

Amazing service and customer care! I felt taken care of every step of the way during my Wrangler recall repairs.

Normally car buying is all day but Mr . David Ruiz and the whole staff was so courteous and kind I enjoy my experience purchasing my 2022 Toyota Corolla from them and in the near future I will be going back they were so genuine kind and patient!!!!

This dealership was right to the point. No games. I highly recommend this dealership.

Prompt service. Loaner available. Samantha was great and kept me informed. All work expected was performed! This was a critical work for me because I was headed out of town on an RV trip in three days. Samantha immediately had my vehicle taken in to check what was wrong. They determined they needed a part that they didn’t have on hand but would by 9 the next day. Plus they checked and pointed out that I had missed some maintenance items and given I was about to tow a 15,000 lb RV all summer they suggested they accomplish that maintenance the next day when they were putting in the new module. They arranged a loaner for me and promised they’d have every thing done by 4pm. Dropped truck off at 7:30am. Picked it back up just before 4. All work completed 100%. I will never take my truck anywhere else for service From Clint the GM, to Phil the sales mgr to Steve the Service manager to Samantha the service advisor, everyone made me feel welcome! It’s actually a pleasure to bring my truck in for service!

Ms. Amber and the service team was awesome. Thank you

David R. sold me a Wrangler Jeep. He was professional, knowlegeable,answered all my questions well mannered, professional, and polite . He would be the reason why i would recommend Dodge Chrysler in Winter Haven to all my friends to purchase a vehicle. I had pleasant experience. This is our second vehicle that we purchased from him. We have family that has purchase vehicles from him. Very positive experience. Thank you. DH

They were very good at selling my truck to me , they were not impatient with my couple days on deciding on buying and after I decided they did a great job on financing me and getting me a great rate also thank you guys at Winter Haven Dodge

Great customer service. Very satisfied with all the staff and customer interactions